Microsoft has established that its collaboration platform, Microsoft Groups, has been affected by a second outage, impacting customers in North and South America over the previous few days. Purchasers utilizing each desktop and cellular variations report points with connectivity and delays in message transmission.
Investigation Underway
In response, Microsoft has acknowledged, “We’re investigating a difficulty the place customers could also be unable to entry Microsoft Groups or options inside North America, Canada, and Brazil.” The tech big has recognized the issue in an incident report tagged as TM710900, which is accessible by means of the Microsoft 365 admin middle. Prospects who’re experiencing these persistent issues are capable of check with this particular report for extra data on the continuing state of affairs.
We’re investigating a difficulty by which customers could also be unable to entry Microsoft Groups or options inside North America, Canada and Brazil. For extra data, please see TM710900 within the admin middle.
— Microsoft 365 Standing (@MSFT365Status) January 29, 2024
Regardless of these reported disruptions, the Microsoft service well being web page for Groups presently signifies that each one programs are purposeful, displaying the message, “The whole lot is up and working.” Nonetheless, customers affected by the outage dispute this declare, as they proceed to face challenges in utilizing the service successfully.
Person Affect and Firm Response
The exact reason behind the outage has not been disclosed, however the incident follows a sequence of disruptions that Microsoft Groups has skilled. The impression on customers ranges from decreased productiveness to communication breakdowns throughout company and organizational networks counting on the platform.
We have recognized a networking problem impacting a portion of the Groups service and we’re performing a failover to remediate impression. Further data might be discovered beneath TM710344 within the admin middle.
— Microsoft 365 Standing (@MSFT365Status) January 26, 2024
Microsoft is actively working to deal with the issues and restore full service to its consumer base. Updates on the state of affairs are anticipated to be supplied by means of official channels because the investigation progresses. Amidst these service interruptions, Microsoft Groups customers are suggested to observe the admin middle for the most recent data and any directions which will assist mitigate the problems.
